Terms of Service

These Terms of Service (“Terms”) govern your use of the website kaelerlandscapinginc.com and any services provided by Kaeler Lawn & Landscaping Inc. (“Kaeler”, “we”, “us”, “our”). By using our website or requesting our services, you agree to these Terms.

1. Service Area

We provide hardscaping, landscaping, lawn care, and related outdoor services to residential and commercial properties in Northern Virginia. Specific service availability depends on travel distance, project type, and capacity. We reserve the right to decline service requests outside our standard service area.

2. Estimates and Pricing

Any pricing information provided on our website, in initial phone conversations, or via email is an approximate estimate only until we conduct an on-site visit. Final pricing is determined after we inspect the property and the scope of work is agreed in a written estimate or signed contract. Material costs, access difficulty, soil conditions, drainage, permits, and unforeseen site conditions may change the final price.

Written estimates are typically valid for thirty (30) days from the date of issue unless otherwise stated.

3. Scheduling and Cancellation

We ask that clients provide at least 24–48 hours notice when canceling or rescheduling a site visit, consultation, or scheduled work day. Repeated late cancellations may result in a rescheduling fee or removal from our service queue. We reserve the right to reschedule work in case of weather, equipment failure, or other circumstances beyond our control.

4. Payment

Payment terms are set forth in each project's written estimate or contract. Standard payment methods include credit/debit card (processed by Stripe, Inc.), ACH, and check. Late payments may accrue interest as permitted by Virginia law. Returned-check or chargeback fees may apply.

5. Warranty

Warranty terms for each project are detailed in the written estimate or contract signed for that project. Where no warranty is expressly stated in writing, no warranty is offered. To the maximum extent permitted by law, we disclaim all implied warranties, including the implied warranties of merchantability and fitness for a particular purpose.

Warranty does not cover damage caused by: severe weather, improper maintenance by the property owner, alterations or repairs made by third parties, ordinary wear, settling natural to the materials used, or acts beyond our control.

6. Photos and Project Documentation

We may take photographs of completed work for our portfolio, website, social media, and marketing materials. Photos focus on the work itself and avoid identifying personal information of the property owner. If you do not want photos of your project used in our marketing, please notify us in writing before work begins. Existing photos already used in good faith prior to such notice will be removed upon reasonable request.

7. Customer-Uploaded Content

When you upload photos or descriptions through our contact or quotation forms, you grant us a non-exclusive license to use that content solely for the purpose of preparing your estimate and performing the requested services. You represent that you own or have permission to share the content uploaded.

8. Limitation of Liability

To the maximum extent permitted by Virginia law, in no event shall Kaeler Lawn & Landscaping Inc., its owners, employees, or subcontractors be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, arising out of or related to your use of our website or services. Our total aggregate liability for any claim arising out of a project shall not exceed the amount actually paid by the customer for that specific project.

Nothing in these Terms limits liability for fraud, gross negligence, willful misconduct, or any other liability that cannot be limited under applicable law.

9. Indemnification

You agree to indemnify and hold harmless Kaeler Lawn & Landscaping Inc. from any claims, damages, or expenses arising from your violation of these Terms or your misrepresentation of facts material to a project (including misrepresentation of property ownership, underground utility locations not properly marked, or existing site conditions).

10. Insurance and Licensing

We maintain general liability and workers' compensation insurance as required by Virginia law and customary in the landscape contracting industry. Certificate of insurance is available upon reasonable request.

11. Intellectual Property

The content of our website (text, images, logos, design) is owned by Kaeler Lawn & Landscaping Inc. or its licensors and is protected by copyright and trademark law. You may not reproduce, distribute, or create derivative works without our prior written permission.

12. Privacy

Your use of our website is also governed by our Privacy Policy.

13. Dispute Resolution and Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or our services shall be resolved in the state or federal courts located in Fairfax County, Virginia, and you consent to the exclusive jurisdiction of those courts.

The parties agree to first attempt to resolve any dispute in good faith through informal discussion before initiating any formal proceeding.

14. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date at the top reflects the most recent revision. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

16. Contact